Do you have a comment on, suggestion for or complaint about TypeTopia? Then we kindly ask ask you to let us know by email to our customer service or through the Service Desk that you can find in the course environment.
Do you have a question?
We bundled the most frequently asked questions. Have a look at the frequently asked questions here.
Free online Service Desk
If you have problems with something, please let us know via the online Service Desk. You can contact the Service Desk for all technical, administrative and contextual questions. The Service Desk can be found in the supervisor account (> click on Service Desk at the bottom of the page) and the course account (> Course > Service Desk)
We usually respond within one working day. During the holidays it could be two working days sometimes.
Rather contact us by phone?
Phone: +31 (0)343 – 493 222
N.B.: because of the corona pandemic we are only available by phone in the mornings, but you can always contact us through your account (> login & click on Service Desk at the bottom of the page) or the contact form to ask your question. We try to answer you within one working day.
|Maandag t/m Vrijdag||09:00 -13:00|
Postbus 951, 3700 AZ ZEIST, The Netherlands
For visitors: Oude Postweg 122, 3711 AL, Austerlitz, The Netherlands, Phone: +31 0343 493 222
TypeTopia is a product of TopiaTeam B.V.
Dutch chamber of commerce registration number: 30077284 VAT number: 8197.72.574 B 01
If you have a comment, suggestion or complaint about TypeTopia, please let us know by sending an email to our customer service or through the Service Desk which can be found in the course environment. We aim to respond to your suggestion or complaint within 1 working day. However, we guarantee that you will receive a substantive response from us via email or Service Desk within 3 working days at the latest. We appreciate your giving us the opportunity to resolve your complaint. The complaint will be presented to the director of TopiaTeam B.V., Mr. A.R. van Bavel. Disputes between the consumer and TopiaTeam B.V. can be submitted both by the consumer and by Topia Team B.V. to the Geschillencommissie Thuiswinkel (Home-Shopping Disputes Committee), PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
We are very proud that market research has shown that parents value the services and the accompanying customer service of TopiaTeam with a satisfaction rating of 8.6. Anything that helps to improve our service even further, is highly appreciated.